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How to delete an account on fitbit app?


You can remove your info, but it may take up to 90 days

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Photo by Amelia Holowaty Krales / The Verge

The news that Google is buying Fitbit for $2.1 billion has come as something of a shock to Fitbit users, many of whom are nervous about how Google will handle their personal health data. Google itself is aware of this issue; in his blog post announcing the sale, Rick Osterloh, Google’s senior VP of devices & services, assures Fitbit owners that “We will never sell personal information to anyone. Fitbit health and wellness data will not be used for Google ads. And we will give Fitbit users the choice to review, move, or delete their data.”

This may not be enough for some; as The Verge’s Dieter Bohn reports, there are a number of Fitbit owners who are now threatening to move to Apple Watch as a result of the acquisition. If you are among their number, you probably want to know how to delete your account (and, thus, your data) from Fitbit’s servers before the sale goes through. It’s actually pretty simple to do.

Download your data

Before you get rid of your account, you may want to download your existing data. If you haven’t been using your Fitbit for very long, it’s very easy to download up to 31 days’ worth of data; if you’ve been using it longer, you will need to request your archive. Both are done via your desktop Fitbit Dashboard.

  • Click on the gear icon in the upper right corner.
  • Select “Settings.”
  • Select “Data Export” from the left-hand menu.
  • If you just want up to the last month’s worth of data, choose your time frame and whether you want your data in CSV or Excel formats. Once you’ve made your choices, click on “Download.”

  • If you want your entire history, then scroll down to where it says “Export Your Account Archive” and select “Request Data.”
  • Look for an email with a link; it will take you to a page where you will confirm your wish to recover your data.
  • Finally, you’ll be sent another email with a link that lets you download your data. Depending on how much information you’ve got stored, it may take minutes, hours, or days before this second email arrives.

Once you have your data, you can then delete your account either via your desktop Dashboard or from your mobile app. Note that after you opt to delete your account, you will have a seven-day grace period to change your mind, log in, and restore access. After the seven days are over, your decision is final; however, while Fitbit says most of your data will be deleted within 30 days, it could be up to 90 days before all of your information is gone.